Section Nine



a) After no more than three rings, answer the phone ” Hello. This is McCraw Real Estate, How can I help you?”. Determine the caller’s needs and follow through quickly. If it becomes necessary to take a message ask: “Could I take a message or would you prefer voice mail?” After all conversation is complete say: “Thank you for allowing us to serve you.” Please use the hold button if it is necessary to carry on a conversation with anyone while the caller is on the line.

b) Do not allow the caller to remain on hold for more than 15-20 seconds without telling the caller the status of their call.

d) Optional way to answer phone is “Hello, this is McCraw Real Estate and Auction Company. How may I help you?”